WE’RE HERE TO HELP

A little help.
Then back to watching.

Email support

Send a message to James Storer at the address below.

james@jamesstorer.com

For a technical issue, include your device model, iOS version, Watchlist version and what happened. Screenshots can help—please remove private information first. Never send your password, verification codes or payment card details.

Accounts and saved titles

You can browse and keep a watchlist as a guest. Guest data stays on your device unless you use a feature that sends it to our service, such as recommendations. Sign in to use account syncing. If your saved titles are missing, check that you’re using the same account and look for a sync message in your profile.

To delete your account, open your profile in the app and choose Delete Account. You may need to sign in again first. If you cannot access your account or want to make a privacy request, email us.

Subscriptions and billing

Where Watchlist Plus is available, purchases are billed by Apple. Manage or cancel a subscription in your iPhone or iPad’s Settings → your name → Subscriptions → Watchlist. Deleting the app or your Watchlist account does not cancel an Apple subscription.

For a refund request, visit Apple’s Report a Problem page. If you have already subscribed but Plus is not recognised, check that you are using the Apple Account used for the purchase and try Restore Purchases in the app.

Release dates and streaming availability

Watchlist helps you discover and track movies and TV shows; it does not stream full films or episodes. Catalogue details and availability come from third-party providers and can change. Check your selected region and the streaming service’s own listing before purchasing or subscribing.

Your data and your rights

Read our Privacy Policy for how Watchlist uses information, or our Terms of Use for the rules that apply to the service.